Now that you’’ve told us about your concern we will investigate it and be in touch to discuss a resolution with you. If we can’’t resolve it straight away or if the problem is very complex, we will give you an estimate of how long it will take us to investigate. We’’ll also let you know who will be managing it for you.

We have emailed you a copy of your complaint, along with a unique case number, make sure you keep this for reference.